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System Support Engineer (gn)

USA - Houston
Full-time
Permanent employee

Your Role at TrendMiner

TrendMiner builds an industrial analytics and AI platform that helps process manufacturers in chemicals, energy, and specialty manufacturing turn their operational data into better decisions. Process and asset experts use TrendMiner to analyze, monitor, and predict plant performance from time-series, event, and asset data, without needing to be data scientists. TrendMiner is part of Vercore, a group of industrial data software companies, and serves industrial customers worldwide.

Our Houston office supports customers across North America, and we’re looking for a System Support Engineer (gn) to join that team. We are hiring for this full-time position at our Houston, Texas location, with an immediate start.

In return, we offer you

  • Build something that matters. Join an innovative company that’s growing fast, and grow right along with it.
  • Work with great people. Be part of a talented, ambitious team that collaborates across countries and cultures.
  • Stay ahead of the curve. Explore, learn, and experiment with cutting-edge technologies every day.
  • Make your mark. Your ideas count here: help shape our technology choices, pitch new features, and see your impact firsthand.
  • We’ve got you covered. Competitive salary plus comprehensive benefits, including health insurance, a 401(k) plan, and paid time off.

Your Role

You ensure a professional and smooth deployment of TrendMiner. You’ll provide technical support, advice, and updates on our products, and troubleshoot issues our customers run into. In addition, you’ll support our customers connecting TrendMiner to multiple data sources. You bring strong customer care skills, communicate confidently with customers, and have the attention to detail to write clear manuals and procedures. You should:
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  • Provide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues
  • Assist our customers with their SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects
  • Support customer data integration projects
  • Transfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements
  • Work with our development team to follow up on and resolve support tickets that require third-line support
  • Write support documentation, knowledge base articles and manuals for our customers, to scale the support experience

Your Skills

Technical
  • Bachelor’s degree in Computer Science or a related field, or equivalent experience
  • Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL)
  • Experience with administering Linux systems and containerization technologies (Docker, Kubernetes)
  • General knowledge of authentication and authorization schemes such as Active Directory, SAML, OAuth
  • Knowledge of process data historians (e.g. AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum)
  • Knowledge of commonly used database access standards like ODBC
  • Working knowledge of SQL and relational databases (e.g. PostgreSQL, MySQL)
  • Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)
  • Practical experience with scripting languages like Python
  • Hands-on experience using AI tools (e.g. LLM assistants, AI agents) in technical work such as troubleshooting, log analysis, scripting, or documentation, and a working understanding of machine learning concepts to support customers using AI-driven analytics features

Personal
  • Be eager to learn new technologies and share your expertise with the team
  • Strong ability to troubleshoot issues and provide resolution
  • Take pride in resolving customer problems
  • Good communication skills, customer focus, and a result-oriented attitude
  • Value team results above personal praise

Apply now!

Passionate about technical support and ready for your next challenge?

We’d love to hear from you! Send your resume and cover letter to jobs@trendminer.com, or apply directly through the application form on our careers page. We look forward to getting to know you!

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. TrendMiner will not sponsor applicants for work visas for this position.


About us

Vercore is a fast-growing company group in the field of industrial analytics software. Since the investment of the private equity company Battery Ventures in 2022, we have been pursuing a buy-and-build strategy to expand our service portfolio through organic growth and targeted acquisitions.

Our business unit Proemion Telematics is a leading industrial tech company headquartered in Fulda. We also have branches in the USA and South Korea as well as numerous colleagues working remotely around the world.

The TrendMiner business unit, based in Hasselt, Belgium, specializes in industrial analytics. We develop advanced software solutions for the manufacturing industry with a focus on time series, event and plant data as well as machine learning.

We value you as an individual, along with the skills and talents you bring. We would welcome the diversity you add to our team.